Last updated: November 4, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. Your use of the Service is also governed by Our Terms of Service.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Application refers to Pawnshop Pal, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Alpha Pawn Systems LLC, 625 E 9th St, Mountain Home, AR 72653.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.
We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
When You exchange messages with a pawn shop through the Application, We store those messages so that You and the pawn shop can view them. When a pawn shop sends You a message, We deliver a notification containing the message text to Your device through Google Firebase Cloud Messaging. To do so, We store a notification token for Your device.
When You link Your Account to Your customer account at a pawn shop, the Application shows You information that pawn shop keeps about You, such as Your loans, buys, purchases, and due dates. That information is part of the pawn shop's records; the Application displays it but does not collect it. To unlock a linked customer account, the Application asks for Your date of birth and compares it with the pawn shop's records. We do not store the date of birth You enter.
If You sign in with a phone number, We text You one-time sign-in codes. If You agree, in person at a pawn shop, to be invited to the Application, We send You one text message with a link to download it. We do not send marketing text messages. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
When the Application crashes or encounters an error, it sends a report to Our error-monitoring providers. Reports include technical details such as the Application version, operating system, device information, and the sequence of events leading up to the error. For a sample of sessions, the Application also sends performance data, such as how long screens and operations took to load, and a replay of the session showing how You navigated and interacted with the Application. All text and images are masked in session replays before they are sent.
The Application also checks for and downloads software updates, which involves sending the Application version, platform, and a random identifier for the installation to Our update provider.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To send You sign-in codes, an invite You agreed to at a pawn shop, notifications about messages from pawn shops, and important notices about the Service.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: If We are involved in a merger, acquisition, reorganization, or sale of all or part of Our business, We may transfer Your Personal Data as part of that transaction, as described below.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, and evaluating and improving Our Service and Your experience.
The Application uses the following third-party service providers, which have their own privacy policies about handling data:
We may share Your Personal Data in the following situations:
We do not share or sell Your mobile phone number or Your consent to receive text messages with any third party or affiliate for marketing or promotional purposes. The categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
We keep Your Personal Data for as long as Your Account is active. Messages You exchange with a pawn shop belong to Your customer account at that pawn shop, so that You and the pawn shop can continue to view them. Diagnostic data is kept by Our error-monitoring and crash-reporting providers, server logs by Our hosting provider, and records of delivered text messages by Our text message provider, for limited periods under their retention settings.
When You delete Your Account, We delete Your Personal Data, such as Your email address or phone number, and unlink Your Account from any pawn shop customer accounts. Messages You exchanged with a pawn shop are not deleted; they remain part of that pawn shop's records. Deleted data may remain in Our backups for a limited period until those backups are overwritten. We may also keep information where We need to for legal obligations, disputes, or enforcing Our agreements.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where appropriate. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You can delete Your Pawnshop Pal Account at any time from within the Application. You may also ask Us to delete it by emailing support@apexpawn.com from the email address associated with Your Account, or by contacting Us and confirming a code We text to the phone number on Your Account.
Deleting Your Account deletes Your Personal Data as described in "Retention of Your Personal Data" above. You may also contact Us to request access to, or correction of, the Personal Data You have provided to Us.
If the Company is involved in a merger, acquisition, reorganization, or sale of all or part of its business, Your Personal Data may be transferred to the successor as part of that transaction, together with Our obligations under this Privacy Policy. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
The Company discloses Your Personal Data when required to by law, subpoena, court order, or other legal process. The Company may also disclose Your Personal Data where necessary to prevent fraud or a security incident affecting the Service, or in an emergency involving a risk of death or serious physical injury.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know through a prominent notice in the Application, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
By email: support@apexpawn.com
By visiting this page on our website: https://www.apexpawn.com/contact/